Behavioural Insights & analysis
What do we know and don’t know about your members' retention and engagement behaviours?
Why is retention and engagement a problem?
What is the ideal outcome?
Retention and engagement design
Why do your members do what they do?
What would influence their choice to renew and engage?
Design changes that will nudge members towards the desired actions.
Tactical and strategic changes
Implement changes, test and refine.
Design the reports and metrics that will help you keep track of the progress and health of your initiatives.
Data analysis supporting every decision